Shipping & Service Policy
Last updated: December 2025
Overview
MSZ Software House specializes in digital products and services. Since we deal with digital deliverables, traditional "shipping" doesn't apply. Instead, we provide instant digital delivery and service execution timelines.
Digital Product Delivery
Instant Delivery Items
- Canva Templates: Delivered instantly via download link
- Notion Systems: Access provided within 15 minutes
- eBooks & Courses: Download links sent immediately
- Preset Packs: Instant download after payment confirmation
- Website Templates: Files delivered within 30 minutes
Processing Time: Up to 1 Hour
- Social Media Toolkits: Customized packages
- Automation Workflows: n8n/Make templates with setup instructions
- Custom Templates: Modified versions of existing templates
Delivery Methods
- Email with download links
- WhatsApp file sharing
- Google Drive/Dropbox shared folders
- Direct cloud dashboard access
- Zip file downloads
SaaS Subscription Delivery
Standard Delivery: 2-12 Hours
All SaaS subscriptions are sourced legally and ethically. Delivery time depends on:
- Service provider verification process
- Account setup and configuration
- Quality assurance testing
- Documentation preparation
What You Receive
- Login credentials (username/password)
- Access instructions and guidelines
- Service-specific setup guide
- Support contact information
- Terms of use and limitations
Delivery Guarantee
- 100% legal and legitimate access
- No carding or fraudulent methods
- No VPN tricks or country manipulation
- Official provider compliance
- Working access guaranteed
Service Delivery Timelines
Website Development
- Landing Page: 3-5 business days
- Business Website: 7-14 business days
- E-commerce Store: 14-21 business days
- Custom Web App: 21-45 business days
Branding & Design
- Logo Design: 2-3 business days
- Brand Identity: 5-7 business days
- Social Media Kit: 3-5 business days
- Complete Branding: 10-14 business days
Marketing & Automation
- Marketing Funnel: 5-10 business days
- Social Media Management Setup: 2-3 business days
- AI Automation: 7-14 business days
- SaaS Integration: 3-7 business days
Milestone-Based Delivery
Large projects are delivered in milestones:
- Initial concept and wireframes
- Design mockups and approval
- Development and testing
- Final delivery and handover
- Post-delivery support period
Delivery Confirmation
How We Confirm Delivery
- WhatsApp Confirmation: Screenshot of delivered files/access
- Email Receipt: Detailed delivery confirmation
- Access Verification: We test all credentials before delivery
- Follow-up Support: 24-48 hours post-delivery check
Customer Responsibility
- Confirm receipt within 24 hours
- Test access/files immediately
- Report any issues within 48 hours
- Provide feedback for service improvement
Delivery Issues & Support
Common Issues
- Email Delivery: Check spam/junk folders
- Download Links: Links expire after 7 days
- File Corruption: We provide immediate replacement
- Access Problems: 24/7 support available
Support Channels
- Email: mszsoftwarehouse@gmail.com (Fastest response)
- Response Time: Within 2-4 hours
- Emergency Support: Available 24/7
Quality Assurance
Before delivery, all products and services undergo:
- Quality Testing: Files checked for corruption/completeness
- Access Verification: All credentials tested before delivery
- Documentation Review: Instructions verified for accuracy
- Compatibility Check: Ensured to work as described
- Final Approval: Senior team member approval required
International Customers
We serve customers globally with the same delivery standards:
- No additional delivery charges for digital products
- Same delivery timeframes regardless of location
- Multi-timezone support availability
- English language support for all deliveries
Our commitment: Fast, reliable, and professional delivery of all digital products and services.
Last updated: December 2025 | © 2025 MSZ Software House. All rights reserved.